Microsoft System Center Service Manager Review
We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we …
Overview
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.
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Popular Features
- Configuration mangement (6)9.898%
- ITSM collaboration and documentation (6)9.797%
- Asset management dashboard (7)8.787%
- ITSM reports and dashboards (6)7.171%
Pricing
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What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated
platform that is designed for automating and adapting IT Service Management
best practices to an organization’s requirements. The platform includes built-in
processes for incident and problem resolution, change control and asset
lifecycle management.
Microsoft System Center Service Manager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(47)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
February 13, 2019
Great all inclusive tool, but needs to be babied.
We use Microsoft System Center Service Manager for patching physical machines, as a tool for remoting into end-user machines, getting quick info on devices, and building and deploying packages and software to end users. It's a nice, central solution for much of what needs to be done via our service desk.
- Remote control.
- Quick info on end users.
- Deploying software.
- Kind of clunky.
- Takes a lot a lot a lot of configuration.
- There is a lot of jargon to learn to be able to use it to its full ability.
26%
2.6
90%
9.0
23.333333333333336%
2.3
- "Quick" patch management -- once the process is nailed down.
- The ability to include remote control in a central place.
- Reporting is great.
I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does it all, so I feel it's unfair to compare. All of these tools that SCCM offers could/should be fine-tuned and made to be a bit more user-friendly.
December 10, 2018
Good ITSM
Used as the main ticketing system on one of the customers. SCSM helps to drive IT processes like incident and change management according to ITIL. Rich reporting capabilities allows us to create informative reports about things going around IT infrastructure, and analyze the trends. It natively integrates into the Microsoft stack-based environment and does not require huge administrative efforts.
- Incident management according to SLAs.
- Change management following internally approved processes.
- Reporting.
- Sometimes clients are working slowly and we are not able to find the reason.
- Hardly customizable.
- Need to spend some time to learn the administration part.
82.5%
8.3
90%
9.0
86.66666666666666%
8.7
- All processes became consolidated in a single system.
- Was natively integrated to existing infrastructure.
- ITIL practices were implemented.
Not easy to customize, like ServiceNow, but default configuration works much more stably than SNow implementations I saw. Cannot be implemented as a service and requires underlying infrastructure. JIRA is much more lightweight, but very limited in functionality. At the same time both competing systems allow implementation of a service model, which can't be done with SCSM.
February 19, 2018
SCCM for the win!
We use System Center to image and manage machines. We use it to manage several different images for all the machines in the company. It is also used to deploy individual software as the need arises. It is also a tool used to deploy patches so we can manage them at a higher level and do more thorough testing before we push out to the entire network and find an issue the hard way. It also has some useful tools that you can use to get other information like using the command line and looking into another host to see their user profile.
- Imaging - Can hold all of your images and allow them to be deployed from one central place
- Patching - Able to manage patches from a central database and have reporting on machines out of compliance
- Reporting - ability to utilize several reports to check compliance and other items you may want to review
- When imaging on occasion the system does not seem to accept your deployment. It may require you to put the image in the machine collection several times before it shows as available.
- Patching seems to go well on the admin side but we have been having some issues with them installing on the user side. It seems like the user gets a message and then they get concerned. I have noticed that if you ignore the message the updates will install at some point. It is always a small percentage of users each time we push a patch but not able to tell why this is happening.
- Deploying software seems to be about a 50/50 success rate. Not sure why and it is almost not worth the headache of using SCCM for this type of deployment. It would be nice if it was working consistently because you could push the software and have it installed on the user's machine without any downtime for the user.
52.857142857142854%
5.3
100%
10.0
83.33333333333334%
8.3
- Save a world of time when imaging
- Save a world of time with patch management
- Provides decent reports to get a snapshot quickly
We use this program on the thin client side of things. We don't utilize it as much as SCCM so I am not sure how it compares to tell you the truth. We are about to explore this option to see if this is a better way to manage the thin clients, which it is pointing in that direction. I don't think it is as intuitive as SCCM just from the little experience we have with it.